Privacy Policy

Aksha provides enterprise software platforms, including AkshaERP, AkshaEDU, and related communication, workflow, analytics, and support capabilities. This Privacy Policy explains how we collect, use, store, disclose, and manage personal data and business data when you visit our website, submit forms, request demos, use our products, or connect third-party services such as WhatsApp.

For privacy questions or requests, you can contact us at info@akshaerp.com.

This policy applies to data collected through our public website, lead and demo forms, product onboarding flows, customer support interactions, AkshaERP, AkshaEDU, Communication Hub, document and workflow services, and related integrations used with our software.

It also covers communication data processed through supported channels where enabled by a customer, including email, in-app notifications, SMS, and WhatsApp integration.

• Business contact details such as name, company name, designation, email address, phone number, and location.
• Website enquiry, contact form, book-demo form, and support request information.
• Account, tenant, user, role, security, and audit metadata used to operate our applications.
• Operational data entered into Aksha products by customers, including business transactions, academic data, documents, approvals, dashboards, settings, and workflow records.
• Integration and configuration data such as provider app settings, provider account details, endpoint setup, API references, webhook events, and sync status.
• Technical information such as browser details, device information, IP-related logs, diagnostic logs, usage telemetry, and service health records where needed for security, debugging, and performance monitoring.

If a customer uses Aksha Communication Hub to connect WhatsApp, we may process data required to establish, manage, and operate that integration. This may include business account identifiers, WhatsApp Business Account identifiers, phone number identifiers, sender display information, approved template metadata, delivery statuses, webhook payloads, error logs, message references, outbox records, inbound message records, and audit trails.

Where customers send messages through our platform, we may process message recipient details, template variables, delivery responses, webhook callbacks, and related operational logs needed to provide the service, troubleshoot issues, and maintain reliable message delivery visibility.

Customers are responsible for ensuring that they have the necessary rights, notices, and opt-ins required under applicable law and platform policies for the communications they send using Aksha.

• To operate, provision, configure, maintain, and secure Aksha products and related services.
• To respond to enquiries, schedule demos, onboard customers, and provide support.
• To enable product functionality such as workflow, communication routing, document generation, approvals, and dashboards.
• To manage integrations with third-party providers such as Meta, email providers, SMS providers, hosting providers, and cloud infrastructure services.
• To monitor reliability, detect abuse, investigate incidents, perform troubleshooting, and improve performance and user experience.
• To comply with applicable legal obligations, contractual commitments, and legitimate business requirements such as logging and auditability.

Depending on the context, we process information to perform services requested by customers, to pursue legitimate business interests such as operating secure and reliable software, to comply with legal obligations, or based on consent where applicable.

Where customers use our systems to process personal data of their employees, users, learners, guardians, vendors, leads, or end customers, the customer remains responsible for the lawfulness of that processing, including notices, permissions, retention decisions, and communication opt-ins where required.

We do not sell personal data. We may share information with service providers and technology partners only as needed to operate our services, such as hosting providers, cloud infrastructure, email and communication providers, analytics or monitoring tools, payment or support tools, and integration platforms used by the customer.

When WhatsApp integration is used, relevant data may be shared with Meta and its applicable platform services as part of the business messaging workflow initiated by the customer.

We may also disclose information where required by law, to protect rights and security, to investigate misuse, or in connection with a business reorganization, merger, financing, or asset transfer subject to appropriate safeguards.

We retain information only for as long as needed for the purposes described in this policy, to provide contracted services, to support troubleshooting and audit requirements, to comply with legal obligations, and to enforce agreements. Retention periods can vary based on customer configuration, contractual terms, product usage, support history, and legal requirements.

Communication logs, webhook events, templates, and related integration records may be retained for operational continuity, customer reporting, and auditability unless deleted earlier under customer instructions or applicable retention settings.

We use reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include authentication controls, role-based permissions, environment segregation, encrypted transport, logging, and monitored infrastructure.

No system can guarantee absolute security, and customers should also apply strong internal controls for user access, credential handling, approval discipline, and configuration governance.

Our services and service providers may process information in locations outside your immediate jurisdiction depending on hosting, support, and third-party integrations. By using our services, you acknowledge that data may be processed in such locations subject to applicable safeguards and contractual arrangements where relevant.

Subject to applicable law and the role in which we hold the data, you or the relevant customer may request access, correction, update, deletion, export, or restriction of certain information. Where we process data on behalf of a customer, we may direct the request to that customer so they can instruct us appropriately.

To request deletion of website enquiry data, connected app data, or information associated with an Aksha-managed integration, please contact us at the email below or use our data deletion page.

AkshaEDU may be used by institutions to manage academic and student-related workflows. In such cases, the relevant institution or customer is responsible for the collection and lawful use of student, guardian, faculty, and related records in accordance with its own notices, consents, and legal obligations. Aksha processes such data under the customer relationship and service terms applicable to the deployment.

We may update this Privacy Policy from time to time to reflect product, legal, operational, or integration changes. The updated version will be posted on this page with an updated effective date. Continued use of our services after updates means the revised policy applies to the extent permitted by law.

For privacy, deletion, or data handling questions, contact us at info@akshaerp.com.

Business contact: +91 9247551550 | Hyderabad, India